Payment:
You can choose to pay by our secure online Credit Card (MasterCard, Visa, Discover or American Express) we have your credit card processed by PayPal company we will never see your credit card number and never keep it on file. If you feel more comfortable you can always send us a check or pay by your PayPal account to purchases your order. Once we receive your payment we will start processing your order for you, if you have any questions you can email us or call us at 417-881-3913. If we have questions we will contact you by phone or the email address you provide us during your ordering process.
If you choose to pay with PayPal you will see us as Unique Furniture and Décor. We are owned and operated by Unique Style Solutions, Inc. and do business as Unique Furniture and Décor and Unique Mosaic Tables. We currently run three websites and have been in business for over 22 years.
Confirmations and Correspondence:
A confirmation will be emailed to you, if you don't receive one please check your spam or junk folder. Once we receive your order in house, we will also send you another email stating that your order has been received and when you can expect it to ship. If you don't see an email from us within 24 hours please call us 417-881-3913.
When your order ships we will email you the tracking information, we are not responsible for emails we have sent that you didn't see, because of it being sent to junk/span folders or you deleted without reading.
But please remember to check your spam or junk folder for all email correspondence. We are not responsible for emails that we sent that end up in your junk/spam folder or you deleted without reading. You can always call us about your order if you would like at 417-881-3913
Shipping:
To most of the Continental USA we offer free shipping, there are a very few areas within the US that is very expensive to ship to an example would be into New Your City or some remote locations. If you would happen to live in one of these areas we would give you a call before your credit card is charged and let you know it there would be any extra expense then you can let us know if you would like to proceed with the order or not.
Free Freight Service:
Most of our items ship by freight truck, the free shipping is considered curb side service with a lift gate, the freight company will give you a call ahead of time when your order is in your area to setup a deliver time with you.
White Glove Freight Service:
We offer a white glove service, where the shipping company will un-package/un-crate your order and set it it where you would like and take the packaging away. Very useful for larger items you might want to order. For a white glove quote please call 417-881-3913 us or email us.
Shipping Damage:
Damage items must be reported within 72 hours to Unique Style Solutions, Inc. (we own Unique Furniture and Décor & Unique Mosaic Tables) you can call us at 417-881-3913, if a shipment is refused because of damage please let us know as soon as possible so we can prepare another shipment for you.
It is very important that you inspect the order before receiving it. If you notice any damage on the box and/or on the pallet, please write DAMAGE to the paperwork that you have to sign. If you have not had time to inspect it, please write it PENDING INSPECTION on BOL. If FedEx Ground shipment, please inspect the box. If you sign the paperwork (BOL) clear; without any word “damage” or "pending inspection", that means it is in your possession and that means it is your responsibility if damage occurs on delivery. Which means you would have to file a claim with the freight company if damage is found.
If a shipment is returned to us because the freight company can't contact you or you just refused it because you changed your mind, once we receive the shipment back we will inspect it and return a portion of your purchase price to you except for the shipping cost to you and returned shipping cost to back to us.
We can take an order for you and hold it at our warehouse for no extra charge until you are ready for it, but if a delivery is shipped out and you are not ready for it and didn't let us know that you were not wanting it shipped yet, you will be responsible for any storage fees that the freight company might charge for holding your order.
Out of Country Custom Made Orders:
Some of our products like our bronze and marble pieces are made outside of the US (and we require a 50% deposit) once a product is made and ready for shipping we will require the balance due for the order. We try hard to get products like this to arrive in a timely manner and will keep you updated but once it is in the port/shippers hands we are not responsible for any delay caused by them.