Free Ground Shipping
To most of the USA there are a very few areas within the US that is very expensive to ship to and example would be into New Your City. If you would happen to live in one of these areas we would give you a call before your credit card is charged and let you know it there would be any extra expense then you can let us know if you would like to proceed with the order or not.
Most of our items ship by freight truck, the free shipping is considered curb side service with a lift gate, the freight company will give you a call ahead of time when your order is in your area to setup a deliver time with you.
Most of our items are created for a safe delivery, when the item is delivered it is important to check it over before you sign for it. If there is any damage just refuse the shipment and we will send out another order to you. If you are not able to open your shipment for inspection, please make sure you note any damage to the packaging on the receiver sheet (before you sign) no matter how minor (marks, scrapes, gouges ect...) the damage might be to the packaging. That way if you find damage later we can file a claim with the freight company while we send another order out to you. If you don't make any inspections and don't make any notations and you find damage later you will need to file a claim with the freight company.
Damage items must be reported within 72 hours to Unique Mosaic Tables 866-372-7902, if a shipment is refused because of damage please let us know as soon as possible so we can prepare another shipment for you.
If a shipment is returned to us because the freight company can't contact you or you just refused it because you changed your mind, once we receive the shipment back we will inspect it and return a portion of your purchase price to you except for the shipping cost to you and returned shipping cost to back to us.
We can take an order for you and hold it at our warehouse for no extra charge until you are ready for it, but if a delivery is shipped out and you are not ready for it and didn't let us know that you were not wanting it shipped yet, you will be responsible for any storage fees that the freight company might charge for holding your order.
Out of Country Custom Made Orders
Some of our products like our bronze and marble pieces are made outside of the US (and we require a 50% deposit) once a product is made and ready for shipping we will require the balance due for the order. We try hard to get products like this to arrive in a timely manner and will keep you updated but once it is in the port/shippers hands we are not responsible for any delay caused by them.