To most of the continental USA we offer free shipping, there are a very few areas within the US that is very expensive to ship to an example would be into New Your City or some remote locations. If you would happen to live in one of these areas we would give you a call before your credit card is charged and let you know it there would be any extra expense then you can let us know if you would like to proceed with the order or not.
We will email you your tracking information when your order ship:.
But please remember to check your spam or junk folder for all email correspondence. We are not responsible for emails that we sent that end up in your junk/spam folder or you deleted without reading. You can always call us about your order if you would like at 866-372-3902
Free Freight Service:
Most of our items ship by freight truck, the free shipping is considered curb side service with a lift gate, the freight company will give you a call ahead of time when your order is in your area to setup a deliver time with you.
White Glove Freight Service:
We offer a white glove service, where the shipping company will un-package/un-crate your order and set it it where you would like and take the packaging away. Very useful for larger items you might want to order. For a white glove quote please call 866-372-7902 us or email us.
Damage items must be reported within 72 hours to Unique Style Solutions, Inc. (we own Unique Furniture and Décor & Unique Mosaic Tables) you can call us at 866-372-7902, if a shipment is refused because of damage please let us know as soon as possible so we can prepare another shipment for you.
It is very important that you inspect the order before receiving it. If you notice any damage on the box and/or on the pallet, please write DAMAGE to the paperwork that you have to sign. If you have not had time to inspect it, please write it PENDING INSPECTION on BOL. If FedEx Ground shipment, please inspect the box. If you sign the paperwork (BOL) clear; without any word “damage” or "pending inspection", that means it is in your possession and that means it is your responsibility if damage occurs on delivery. Which means you would have to file a claim with the freight company if damage is found.
If a shipment is returned to us because the freight company can't contact you or you just refused it because you changed your mind, once we receive the shipment back we will inspect it and return a portion of your purchase price to you except for the shipping cost to you and returned shipping cost to back to us.
We can take an order for you and hold it at our warehouse for no extra charge until you are ready for it, but if a delivery is shipped out and you are not ready for it and didn't let us know that you were not wanting it shipped yet, you will be responsible for any storage fees that the freight company might charge for holding your order.
Some of our items are made to order, meaning they are not stocking item but made when the item is ordered and made specialty for our customers and not returnable.
Out of Country Custom Made Orders:
Some of our products like our bronze and marble pieces are made outside of the US (and we require a 50% deposit) once a product is made and ready for shipping we will require the balance due for the order. We try hard to get products like this to arrive in a timely manner and will keep you updated but once it is in the port/shippers hands we are not responsible for any delay caused by them.